Privacy Policy
SOOO.ME PERSONAL DATA PROCESSING RULES – PRIVACY POLICY
The rules for processing clients' personal data (hereinafter referred to as the "Rules") govern the principles of collection, use, and storage of clients' personal data, establish the objectives and means of processing clients' personal data, and define who and for what purposes can access clients' personal data.
TERMS
Responsible Person – a natural or legal person designated by the company, under a service or other contract, to process clients' personal data;
Company – MB “Sooo Biotech”, 306670900 (Polocko 2, LT-01204 Vilnius, support@sooo.me)
The Approval Certificate of Food Business Operator number 130022729.
Other terms used in these Rules are understood as they are defined in the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts regulating the processing of personal data. The main terms are as follows:
Personal Data – any information related to a natural person, a data subject, whose identity is known or can be directly or indirectly determined using such data as a personal identification number, or one or more factors specific to the physical, physiological, psychological, economic, cultural, or social identity of the person.
Data Processing – any operation performed on personal data: collection, recording, accumulation, storage, classification, grouping, merging, alteration (updating or correction), provision, disclosure, use, logical and (or) arithmetic operations, searching, dissemination, destruction, or any other action or set of actions.
Third Party – a natural or legal person, other than the data subject, data controller, data processor, and persons who are directly authorized by the data controller or processor to process the data.
SECTION II
PRINCIPLES OF CLIENTS' PERSONAL DATA PROCESSING
In processing clients' personal data, the Company adheres to the following principles:
- Clients' personal data is processed only for legitimate purposes defined in these Rules;
- Clients' personal data is processed accurately, fairly, and lawfully, in accordance with the requirements of legal acts.
- The Company processes clients' personal data ensuring that the data remains accurate and, if changed, is continuously updated;
- The Company processes clients' personal data only to the extent necessary to achieve the purposes of processing;
- Clients' personal data is stored in a form that allows the identification of data subjects for no longer than necessary for the purposes for which the data was collected and processed;
- Personal data is processed accurately, fairly, and lawfully.
SECTION III
OBJECTIVES OF CLIENTS' PERSONAL DATA PROCESSING
Detailed information on the processing of clients' personal data is provided in this policy.
Main processed personal data: name, surname, phone number, email address, and other data necessary for executing orders, offering marketing proposals.
Main objectives of personal data processing: Processing and execution of orders, analysis of users' data, purchases, and use of the website for improving user experience and website improvement, marketing, advertising purposes.
SECTION IV
DATA SUBJECTS' RIGHTS
The Company appoints a responsible person who ensures that the rights of clients as data subjects are protected, properly implemented, and all information is provided adequately, timely, and in an acceptable form to employees.
Rights of clients as data subjects and their implementation measures:
- To be informed about the collection of their personal data. The Company, when collecting a client's personal data, must inform these individuals about the personal data the client must provide, the purposes for which the data is collected, to whom and for what purposes it can be provided, and the consequences of not providing the personal data. Simplified information is provided in client consents. Clients have the right to access their personal data, request correction, specify, or supplement incorrect or incomplete personal data. Clients can also disagree with the processing of certain optional personal data.
- To access their personal data and how it is processed. Clients have the right to request the Company to provide information on what and for what purposes their personal data is being processed. This information is provided free of charge once a year to the client. If a client requests such information more than once a year, the fee for providing this information cannot exceed the cost of providing the information.
- To demand correction, destruction of their personal data, or suspension of their personal data processing.
- To disagree with the processing of personal data. Clients have the right to disagree with the processing of certain optional personal data. Such disagreement can be expressed by not filling certain sections of forms or other documents filled out, as well as by later submitting a request to cease the processing of optionally processed personal data. The Company provides written information on what personal data is processed optionally. Upon receiving a request to cease the processing of optionally processed personal data, the Company immediately ceases such processing unless it contradicts legal requirements and informs the employee/client about it.
SECTION V
MEASURES TO ENSURE THE SECURITY OF PERSONAL DATA
Access rights to personal data and authorizations to process personal data are granted, revoked, and changed by an order of the Company's director.
The Company, in protecting personal data, implements and ensures appropriate organizational and technical measures to protect personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.
The Company ensures proper storage of documents and data files, takes measures to prevent accidental or unlawful destruction, alteration, disclosure, as well as any other unlawful processing of personal data. Copies of documents that specify employees' personal data must be destroyed in such a way that it would be impossible to restore and recognize their content.
Only those individuals who have been authorized to access such data and only when necessary to achieve the objectives set out in these Rules are allowed to access personal data in the Company.
The Company ensures the security of premises where personal data is stored, proper layout and inspection of technical equipment, compliance with fire safety rules, proper network management, supervision of information systems, and implementation of other technical measures necessary to ensure the protection of personal data.
The Company takes measures to prevent accidental or unlawful destruction, alteration, disclosure, as well as any other unlawful processing of personal data, by properly and securely storing the entrusted documents and data files.
If an employee or another responsible person doubts the reliability of the installed security measures, they must contact their direct manager to assess the existing security measures and, if necessary, initiate the purchase and installation of additional measures.
Employees or other responsible persons who process personal data automatically or from whose computers access to local network areas where personal data is stored is possible, use passwords assigned to them. Passwords are changed under certain circumstances (e.g., employee change, threat of intrusion, suspicion that the password has become known to third parties, etc.).
An employee working on a specific computer and accessing personal data should only know their password. Passwords are stored in a secure place and used only when necessary.
In the event of personal data security breaches, the Company takes immediate measures to prevent unlawful processing of personal data.
Non-compliance with these Rules, depending on the severity of the violation, when not adhered to by an employee, may be considered a breach of employment duties, for which employees may be held responsible as stipulated in the Labor Code of the Republic of Lithuania.
SECTION VI
DATA COLLECTION, COOKIES
We process Your Personal Data obtained in the following ways:
- When You provide Personal Data to us directly;
- When we collect Your Personal Data as you use the Internet site, our managed social media accounts, when you contact us by phone or electronic communication means, or when you visit our goods collection point;
- To the extent provided by applicable legal acts, we may also receive information about You from other sources, e.g., publicly accessible registers, databases, marketing partners, and other third parties.
Depending on the settings of the social network you use, if you choose to link your social network account with your account on our Internet site, we may see certain data from your social network account, including personal account data: your name, surname or pseudonym, profile picture, and email address specified in your account.
You have the right to change and update the information you have provided to us. In some cases (for example, when selling goods to you, delivering them, etc.) we need to have accurate and up-to-date information related to you, necessary for providing quality services, therefore, we may ask you to periodically confirm that the information we have about you is correct.
By providing Personal Data to us, You are responsible for the accuracy, completeness, and relevance of these Personal Data.
On our Internet site, we use "third-party cookies", i.e., cookies that we do not control, for example, Google Analytics, Google Ads, Facebook, and other cookies. We use these cookies to obtain statistical information about website usage and for internet advertising purposes based on your behavior.
What is a cookie and what is its purpose?
A cookie is textual information that a server sends to a browser, which is stored in the browser. This information is sent back to the server each time the browser requests to open a web page. This allows the server to remember browser settings or monitor web browsing visits.
Cookies enable a more efficient operation of the online website and improve its services, besides, they provide information to website administrators for statistics or advertising purposes. Primarily to individualize navigation experience by remembering you (for example, recognizing when logging into your account, no longer showing you irrelevant advertising offers, etc.).
Google analytics Analysis of user visits. Upon visiting the internet site 2 years, until browser closure, 18 months AMP_TOKEN, _gaexp Google analytics Analysis of user visits, for the purposes of third-party user behavior-based online advertising. Upon visiting the internet site 2 years, until browser closure, 1 day How can I delete/disable cookies?
In most browsers, cookies can be disabled through settings. However, we remind you that disabling navigation or functional cookies may affect the website's operation and/or limit our ability to provide services. Below are instructions on how to manage cookies in different browsers:
Firefox Chrome Internet Explorer Safari For more information about cookies, their management, and your preferences regarding third-party profiling, go to youronlinechoices.com/lt/. To disable analytical cookies and prevent Google Analytics from collecting data about your browsing, you can install a browser add-on: tools.google.com/dlpage/gaoptout
SECTION VII
FINAL PROVISIONS
These Rules are reviewed and updated following changes in legal acts regulating personal data processing.
Employees and other responsible persons are acquainted with these Rules in writing or through electronic means and must adhere to the obligations set out in them and guide their work functions according to the principles established in these Rules. Upon request, clients are given the opportunity to acquaint themselves with these Rules.
The Company has the right to partially or completely change these Rules. Employees and other responsible persons are acquainted with the changes in writing or through electronic means.
You can pay your purchases by credit/debit card. Select the appropriate payment method when placing your order. If any of these payment methods are unsuitable, please contact us and we will be happy to discuss other payment options.
Payments
We accept payment via Stripe platform by Visa, Mastercard, EuroCard, Maestro cards. Please ensure that the details You enter are correct. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Sooo.me™, we will not be liable for any delay or non-delivery of merchandise. We retain the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. Risk in the merchandise transfers to you upon delivery.
Intellectual Property
The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of Sooo.me™, our affiliates, our licensors and/or our and are protected by EU and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.
Processing
We usually start processing orders as soon as they are received. We dispatch orders Monday through Friday. Orders are usually dispatched within 24 to 48 hours though it may take longer in certain circumstances. Orders received on a non-business day will be dispatched the next business day. Note: Delivery to rural addresses may take an additional day or two.
Once an order has been placed, our immediate processing means we are not able to stop it being dispatched, even if you have not received your Dispatch Confirmation or you email us to cancel your order immediately after placing it. We will be happy to assist you return your order once you have received it.
Out of Stock Products
In the event that a product that you have ordered is out of stock, we will contact you immediately to discuss available options.
Multiple Orders
If you place multiple orders within a short period of time (generally 24-48 hours), your orders may be consolidated and delivered as a single order. If your order is made up of multiple items, some items may be dispatched separately. If this does happen, we will send you a confirmation e-mail to advise there is more than one parcel.
Limited Availability
If due to limited product availability, we restrict or cancel quantities purchased per person, per address or per order, we will inform you as soon as possible and we will provide a full refund for the items cancelled.
We are not able to make address changes or corrections to orders once placed. If the delivery address provided by you at checkout is incorrect or incomplete, we are not responsible for the lost of your order. In the case your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address.
Customer Service
In order to provide you with the best possible service, we welcome any questions, comments and suggestions about our products and services.
If you have not received a reply from us there could be a few reasons why:
- Your email address may have been entered incorrectly.
- Your email was lost and hasn't come through.
- Our reply has been blocked by your spam filter and it has been sent to your junk folder.
If you do not receive a reply within 4 business days please contact us again, ideally from another email address, or by a different method.
Discount codes
Only one discount code is permitted per order. Automatically applied discount codes will show in your basket at time of checkout when the correct spend thresholds are met. For manual discount codes where a promotional code needs to be entered, the code must be entered correctly in the discount code box provided at the checkout page. When entered correctly the discount code will show in your basket.
A discount code cannot be added to your order after your order has been paid and confirmed.
When a discount code requires a minimum spend, the minimum spend excludes delivery fees, taxes, samples and minis. It does include discounts already applied to products in your basket.
Discount codes exclude all sale items. Discount codes are excluded from subscription orders unless otherwise stated by the code.
What is longevity?
Is aging considered a disease?
Well, not officially. Aging hasn't made it onto the "disease" list yet because the scientific world hasn't quite figured out how to tackle it head-on.
When scientists talk about antiaging, they're usually focusing on preventing or easing age-related health problems rather than declaring war on aging itself.
What brings on aging?
At its core, aging is driven by a combination of cellular damage
accumulation, telomere shortening, and the decline in physiological
functions over time.
Cellular damage arises from oxidative stress, inflammation, and DNA mutations, leading to impaired cellular repair mechanisms and dysfunctional mitochondria.
Telomeres, protective caps at the ends of chromosomes, naturally shorten with each cell division, eventually leading to cellular senescence or death.
Additionally, the gradual decline in hormone levels, immune function, and tissue regeneration further exacerbates the aging process.
While aging is a natural phenomenon, its progression can be influenced by various interventions aimed at mitigating cellular damage and promoting healthy lifestyles.
Are there natural ways to slow the signs of aging?
Absolutely! Eating nutrient-rich foods, staying active, getting good sleep, and managing stress - it's like giving your body a boost with nature's own magic.
It's about giving your body the love and care it deserves so it can keep doing its thing - keeping you feeling lively and youthful.
What happens when we age?
Aging is like nature's way of gently reminding us that nothing lasts forever. It's a slow dance where our bodies experience a gradual decline in how they function.
Picture it as a journey where things like energy levels and resilience start taking a bit of a backseat, and we become more vulnerable to health challenges like cancer, diabetes, heart issues, and those pesky neurological quirks.
Why consider slowing the signs of aging?
Slowing down aging is like giving yourself a little more time to enjoy the good stuff in life. It's about keeping your energy up, staying resilient, and lowering the risk of running into health roadblocks.
After all, who wouldn't want a few extra years of feeling vibrant and ready for whatever comes their way?
What are longevity nutraceuticals?
Think of longevity nutraceuticals as your sidekicks in the quest for a longer, healthier life.
These are special blends or pure materials designed to give your body the extra support it needs.
In our case, we chose to produce only the most potent ones with their effectiveness approved by scientific studies - such as medical mushroom extracts or NAD+ boosters.
It's like having a secret weapon to help you age gracefully and stay on top of your game.
Quality & Safety
How should I store Sooo.me™ products?
Unless specific instructions indicate otherwise, optimal storage for Sooo.me™ products involves a cool and dry environment.
Sunlight exposure and temperatures exceeding 25 degrees Celsius should be avoided to maintain product integrity.
Are your products suitable for men and women?
Yes, our products are universally suitable and safe for individuals of all genders.
Can I use an expired product?
It is not recommended to consume expired products. Instead, we advise acquiring new nutraceuticals.
Subscriptions are available to facilitate cost savings while ensuring a consistent supply of fresh Sooo.me™ nutraceuticals.
How do you ensure the safety of your products?
Our commitment to safety involves selecting reputable suppliers providing high-quality ingredients.
Third-party testing verifies the purity of our ingredients.
The dosage in our supplements adheres to safety standards established by medical experts and scientists.
Are there any side effects to taking supplements that I should be aware of?
At recommended dosages, Sooo.me™ products are considered safe.
However, individuals with medical conditions should consult their doctors before initiating any supplement regimen, including ours.
Can I take products while breastfeeding or when I’m pregnant?
For individuals who are breastfeeding or pregnant, it is strongly advised to consult with a physician or doctor before incorporating any supplements into their routine.
Shipping
How can I edit or cancel my order?
To edit or cancel your order, check the order status. If your order hasn't been shipped, you might be able to make changes.
How can I track my order once it's placed?
After placing your order, you should receive an automatic confirmation email.
Once your order is shipped, you'll get a notification email with tracking information.
You can use this information to check your order status.
Alternatively, sign in to your Sooo account, go to "Order History," and find your tracking details to monitor your order.
Payments
Can I apply a promo code after checkout?
Unfortunately, promo codes cannot be added after checkout.
How should I apply a promo code?
To apply a promo code, enter it at checkout when selecting your payment method.
Ensure that you click "Apply" at the bottom of the promo code section to see the deduction from the original amount.
Please remember that once the checkout process is completed, promo codes cannot be added.
Subscription of nutraceuticals
Can I cancel my product subscription?
You may cancel your nutraceutical subscription at any time via your Sooo.me™ account.
If you have multiple subscriptions and wish to cancel them all, you will need to cancel each one individually.
If you do cancel a subscription, it will remain active until the end of your then-current subscription term.
I don’t want a nutraceutical subscription, but I want to receive more than one of your products.
You can of course simply order multiple products, but that means you will miss out on the discount that you receive when subscribing.
How can I cancel my subscription?
By logging in to your account you should be able to see the button "subscriptions" after clicking it you will be able to cancel your subscription.
How can I create an account?
If you have already placed a purchase, your account has already been assigned to your email. In the top left corner of the website you should be able to see Account Icon, which will lead you to the accounts page. After clicking it you can either fill in the password that was granted to your email, or click "forgot password" in order to generate password once again.
Can I change products in my subscription plan?
Certainly! You can make changes to the products in your subscription plan as long as they have not been shipped yet and there are no other limitations.
You can switch to products of the same price or choose cheaper options. In this case the price difference is not refundable.
If you wish to make changes, please reach out to our customer support team at support@sooo.me, and we'll be happy to assist you with any adjustments to your subscription.
Returns & refund
I received an item that was damaged. How should I proceed?
We will replace your item as soon as possible if you email us at support@sooo.me
Does Sooo.me™ offer exchanges for items that are past their expiration date?
Products that have passed their expiration date are not refundable or exchangeable.
But we will be pleased to exchange an item if it was delivered to you after its expiration date.
Please contact our customer service at support@sooo.me if this is the case.
What is your return policy?
Our return policy is designed to ensure customer satisfaction. For items that are not damaged, we currently do not offer returns.
However, if you receive a damaged item or encounter any issues with your order, please reach out to our customer service team at support@sooo.me.
We are committed to resolving such matters promptly and ensuring that you have a positive experience with our products. Your satisfaction is our priority.
Products and their ingredients
How soon will I feel the effects of Sooo.me™ nutraceuticals?
You will feel the promised effects as soon as capsule is digested. In case we produce nutraceuticals from highly concentrated extract - you will feel the effect immediately.
Thats why we recommend taking Cordyceps directly before doing sports or taking Reishi before going to sleep.
If you desire a more pronounced effect - you can have few capsules at a time. Just please read about the maximum recommended dosage before, so that you wouldn't upset your stomach.
While talking about the long-term effects on your health - we recommend giving Sooo.me™ a steady shot for at least three months. During this time, you might start feeling the uplifting effects on your energy, sleep, focus, and skin health.
Turning Sooo.me™ nutraceuticals into a habit could unlock even more benefits in the long run, contributing to your overall wellness.
If you're curious about how Sooo.me™ aligns with your vitality objectives, don't hesitate to get in touch. We're here to assist you on your wellness journey!
What sets Sooo.me™ products apart?
Sooo.me™ products stand out for several reasons. First and foremost, we don't cut corners or use synthetics and cheap fillers to make our items seem less expensive.
They consist of pure mushroom extracts without any growing material, ensuring a concentrated and genuine mushroom experience. Our extracts are up to 12x more potent than mushroom powder of competing brands.
We prioritise the highest quality materials in our products, and we take pride in the transparency of our ingredients. This commitment to quality and transparency reflects our dedication to delivering premium supplements to support your well-being.
From what material are the capsule shells of Sooo.me™ supplements made?
The capsule shell is composed of cellulose, a natural substance primarily found in plant cell walls that provides plants with structural integrity. Maintaining a plant-based composition is our goal.
How long is the shelf life once Sooo.me™ products are opened?
Once opened, our medicinal mushroom products maintain quality until the 'best before date' if stored properly.
Proper storage involves sealing the packaging securely after capsule or powder removal and storing the products in a dry, cool place away from direct sunlight.
How do you control the quality of raw medicinal mushroom materials?
Incoming goods undergo inspection at a GMP and IFS certified facility, including a GMP SOP with poly-saccharides quantity measurement by SEC.
An independent laboratory group analyzes samples for residues, covering heavy metals, pesticides, microbes, radioactivity, and polycyclic aromatic hydrocarbons.
The complete quality control process, exceeding European requirements, is conducted in Germany.
Talk to me about your packaging sustainability.
We're super committed to being Earth-friendly in everything we do!
When you subscribe to our products long-term, your first delivery will come in a cool reusable package.
Then, for your next deliveries, you'll get refills in packaging that's either biodegradable or totally recyclable.
We really encourage you to keep using that first package for as long as you can – it's our little way of helping the planet!
Science
Extracts vs powders?
Extracts, enriched with a higher concentration of nutritionally significant compounds, emerge as a preferred choice to actively support treatment regimens.
In contrast to powders, extracts offer a more potent and targeted approach, making them an optimal selection for those seeking to harness the full spectrum of benefits that mushrooms have to offer.
This approach, favoured by many therapists, highlights the efficacy and versatility of mushroom extracts in promoting holistic well-being.
Our extracts are up to 12x more potent than powders of competing brands.
Can mushroom products be damaged if they're heated a lot, like when added to hot food or exposed to sunlight?
Mushroom extracts are suitable for inclusion in heated dishes, but it's advisable to do so after the cooking process is completed.
We recommend incorporating mushroom extracts just before consumption to preserve their valuable components and allow them to exert their full effects.
Prolonged exposure to direct sunlight can compromise the efficacy of the valuable components in extracts. Therefore, it's essential to store all Sooo.me™ products in a dry, cool place away from direct sunlight.
Does the extraction process compromise other components of the mushroom?
Ongoing analyses indicate that small amounts of vitamins and amino acids are indeed lost during extraction. However, given that the primary focus of extracts is the polysaccharide content, this loss is relatively insignificant.
Why do some products claim to have high polysaccharide content but are of lower quality?
Regrettably, mushroom extracts are frequently adulterated with starch. Polysaccharide content, verified through tests, makes it challenging to distinguish between starch and high-quality polysaccharides.
Consequently, certain lower-quality and more affordable products may falsely exhibit polysaccharide contents of up to 50%.
Another common method employed in the production of lower-quality mushroom products involves cultivating mushrooms on a mixture of wood and straw or millet. After the fruiting bodies have matured, the entire mushroom culture, including straw, wood, and millet, is pulverised. This process distorts the polysaccharide values, and these products are predominantly composed of wood and straw, lacking the health-promoting effects.
Sooo.me™ products disclose the genuine proportion of mushroom-specific polysaccharides, specifically beta-glucans, without any adulteration.
In what way are the dried mushrooms ground, and why is the right crushing method so important?
The mushrooms and dried extracts undergo the shellbroken method for grinding, resulting in a finely powdered form where each individual cell is effectively broken.
The finer the powder, the higher the quality. This intricate technique ensures enhanced availability of mushroom components to human metabolism.
Coarse powder or mushroom pieces, acting as fibre, provide limited digestibility during the short digestive process.
What does the extraction process look like?
The extraction process occurs in a GMP environment, adhering to state guidelines. Mushrooms undergo repeated heating in a water tank without boiling, a technique demanding experience.
Different mushroom types require varied durations and temperatures to release important ingredients like polysaccharides. This simmering process gradually dissolves chitin and protein bonds, making polysaccharides available.
Grinding alone cannot achieve this, highlighting the crucial role of the extraction process.
Why nutraceuticals?
Why is living a healthy lifestyle not sufficient?
In today's busy world, it's not always easy to prioritise good sleep, nutrition, exercise, and mindfulness every day.
Our nutraceuticals provide a boost, enhancing your energy, mental clarity, and stress reduction. This helps you tackle daily tasks, exercise with motivation, and enjoy better sleep quality, contributing to an overall positive cycle for a healthier life.
Sooo.me™ nutraceuticals supports your journey towards a healthy mindset and lifestyle.
