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FAQ

What is longevity?

Is aging considered a disease?

Well, not officially. Aging hasn't made it onto the "disease" list yet because the scientific world hasn't quite figured out how to tackle it head-on.

When scientists talk about antiaging, they're usually focusing on preventing or easing age-related health problems rather than declaring war on aging itself.

What brings on aging?

At its core, aging is driven by a combination of cellular damage
accumulation, telomere shortening, and the decline in physiological
functions over time.

Cellular damage arises from oxidative stress, inflammation, and DNA mutations, leading to impaired cellular repair mechanisms and dysfunctional mitochondria.

Telomeres, protective caps at the ends of chromosomes, naturally shorten with each cell division, eventually leading to cellular senescence or death.

Additionally, the gradual decline in hormone levels, immune function, and tissue regeneration further exacerbates the aging process.

While aging is a natural phenomenon, its progression can be influenced by various interventions aimed at mitigating cellular damage and promoting healthy lifestyles.

Are there natural ways to slow the signs of aging?

Absolutely! Eating nutrient-rich foods, staying active, getting good sleep, and managing stress - it's like giving your body a boost with nature's own magic.

It's about giving your body the love and care it deserves so it can keep doing its thing - keeping you feeling lively and youthful.

What happens when we age?

Aging is like nature's way of gently reminding us that nothing lasts forever. It's a slow dance where our bodies experience a gradual decline in how they function.

Picture it as a journey where things like energy levels and resilience start taking a bit of a backseat, and we become more vulnerable to health challenges like cancer, diabetes, heart issues, and those pesky neurological quirks.

Why consider slowing the signs of aging?

Slowing down aging is like giving yourself a little more time to enjoy the good stuff in life. It's about keeping your energy up, staying resilient, and lowering the risk of running into health roadblocks.

After all, who wouldn't want a few extra years of feeling vibrant and ready for whatever comes their way?

What are longevity nutraceuticals?

Think of longevity nutraceuticals as your sidekicks in the quest for a longer, healthier life.

These are special blends or pure materials designed to give your body the extra support it needs.

In our case, we chose to produce only the most potent ones with their effectiveness approved by scientific studies - such as medical mushroom extracts or NAD+ boosters.

It's like having a secret weapon to help you age gracefully and stay on top of your game.

Quality & Safety

How should I store Sooo.me™ products?

Unless specific instructions indicate otherwise, optimal storage for Sooo.me™ products involves a cool and dry environment.

Sunlight exposure and temperatures exceeding 25 degrees Celsius should be avoided to maintain product integrity.

Are your products suitable for men and women?

Yes, our products are universally suitable and safe for individuals of all genders.

Can I use an expired product?

It is not recommended to consume expired products. Instead, we advise acquiring new nutraceuticals.

Subscriptions are available to facilitate cost savings while ensuring a consistent supply of fresh Sooo.me™ nutraceuticals.

How do you ensure the safety of your products?

Our commitment to safety involves selecting reputable suppliers providing high-quality ingredients.

Third-party testing verifies the purity of our ingredients.

The dosage in our supplements adheres to safety standards established by medical experts and scientists.

Are there any side effects to taking supplements that I should be aware of?

At recommended dosages, Sooo.me™ products are considered safe.

However, individuals with medical conditions should consult their doctors before initiating any supplement regimen, including ours.

Can I take products while breastfeeding or when I’m pregnant?

For individuals who are breastfeeding or pregnant, it is strongly advised to consult with a physician or doctor before incorporating any supplements into their routine.

Shipping

How can I edit or cancel my order?

To edit or cancel your order, check the order status. If your order hasn't been shipped, you might be able to make changes.

How can I track my order once it's placed?

After placing your order, you should receive an automatic confirmation email.

Once your order is shipped, you'll get a notification email with tracking information.

You can use this information to check your order status.

Alternatively, sign in to your Sooo account, go to "Order History," and find your tracking details to monitor your order.

Payments

Can I apply a promo code after checkout?

Unfortunately, promo codes cannot be added after checkout. 

How should I apply a promo code?

To apply a promo code, enter it at checkout when selecting your payment method.

Ensure that you click "Apply" at the bottom of the promo code section to see the deduction from the original amount.

Please remember that once the checkout process is completed, promo codes cannot be added.

Subscription of nutraceuticals

Can I cancel my product subscription?

You may cancel your nutraceutical subscription at any time via your Sooo.me™ account.

If you have multiple subscriptions and wish to cancel them all, you will need to cancel each one individually.

If you do cancel a subscription, it will remain active until the end of your then-current subscription term.

I don’t want a nutraceutical subscription, but I want to receive more than one of your products.

You can of course simply order multiple products, but that means you will miss out on the discount that you receive when subscribing. 

Can I change products in my subscription plan?

Certainly! You can make changes to the products in your subscription plan as long as they have not been shipped yet and there are no other limitations.

You can switch to products of the same price or choose cheaper options. In this case the price difference is not refundable.


If you wish to make changes, please reach out to our customer support team at support@sooo.me, and we'll be happy to assist you with any adjustments to your subscription.

Returns & refund

I received an item that was damaged. How should I proceed?

We will replace your item as soon as possible if you email us at support@sooo.me

Does Sooo.me™ offer exchanges for items that are past their expiration date?

Products that have passed their expiration date are not refundable or exchangeable.

But we will be pleased to exchange an item if it was delivered to you after its expiration date.

Please contact our customer service at support@sooo.me if this is the case.

What is your return policy?

Our return policy is designed to ensure customer satisfaction. For items that are not damaged, we currently do not offer returns.

However, if you receive a damaged item or encounter any issues with your order, please reach out to our customer service team at support@sooo.me.

We are committed to resolving such matters promptly and ensuring that you have a positive experience with our products. Your satisfaction is our priority.

Products and their ingredients

How soon will I feel the effects of Sooo.me™ nutraceuticals?

You will feel the promised effects as soon as capsule is digested. In case we produce nutraceuticals from highly concentrated extract - you will feel the effect immediately.

Thats why we recommend taking Cordyceps directly before doing sports or taking Reishi before going to sleep.

If you desire a more pronounced effect - you can have few capsules at a time. Just please read about the maximum recommended dosage before, so that you wouldn't upset your stomach.

While talking about the long-term effects on your health - we recommend giving Sooo.me™ a steady shot for at least three months. During this time, you might start feeling the uplifting effects on your energy, sleep, focus, and skin health.

Turning Sooo.me™ nutraceuticals into a habit could unlock even more benefits in the long run, contributing to your overall wellness.

If you're curious about how Sooo.me™ aligns with your vitality objectives, don't hesitate to get in touch. We're here to assist you on your wellness journey!

What sets Sooo.me™ products apart?

Sooo.me™ products stand out for several reasons. First and foremost, we don't cut corners or use synthetics and cheap fillers to make our items seem less expensive.

They consist of pure mushroom extracts without any growing material, ensuring a concentrated and genuine mushroom experience. Our extracts are up to 12x more potent than mushroom powder of competing brands.

We prioritise the highest quality materials in our products, and we take pride in the transparency of our ingredients. This commitment to quality and transparency reflects our dedication to delivering premium supplements to support your well-being.

From what material are the capsule shells of Sooo.me™ supplements made?

The capsule shell is composed of cellulose, a natural substance primarily found in plant cell walls that provides plants with structural integrity. Maintaining a plant-based composition is our goal.

How long is the shelf life once Sooo.me™ products are opened?

Once opened, our medicinal mushroom products maintain quality until the 'best before date' if stored properly.

Proper storage involves sealing the packaging securely after capsule or powder removal and storing the products in a dry, cool place away from direct sunlight.

How do you control the quality of raw medicinal mushroom materials?

Incoming goods undergo inspection at a GMP and IFS certified facility, including a GMP SOP with poly-saccharides quantity measurement by SEC.

An independent laboratory group analyzes samples for residues, covering heavy metals, pesticides, microbes, radioactivity, and polycyclic aromatic hydrocarbons.

The complete quality control process, exceeding European requirements, is conducted in Germany.

Talk to me about your packaging sustainability.

We're super committed to being Earth-friendly in everything we do!

When you subscribe to our products long-term, your first delivery will come in a cool reusable package.

Then, for your next deliveries, you'll get refills in packaging that's either biodegradable or totally recyclable.

We really encourage you to keep using that first package for as long as you can – it's our little way of helping the planet!

Science

Extracts vs powders?

Extracts, enriched with a higher concentration of nutritionally significant compounds, emerge as a preferred choice to actively support treatment regimens.

In contrast to powders, extracts offer a more potent and targeted approach, making them an optimal selection for those seeking to harness the full spectrum of benefits that mushrooms have to offer.

This approach, favoured by many therapists, highlights the efficacy and versatility of mushroom extracts in promoting holistic well-being.

Our extracts are up to 12x more potent than powders of competing brands.

Can mushroom products be damaged if they're heated a lot, like when added to hot food or exposed to sunlight?

Mushroom extracts are suitable for inclusion in heated dishes, but it's advisable to do so after the cooking process is completed.

We recommend incorporating mushroom extracts just before consumption to preserve their valuable components and allow them to exert their full effects.

Prolonged exposure to direct sunlight can compromise the efficacy of the valuable components in extracts. Therefore, it's essential to store all Sooo.me™ products in a dry, cool place away from direct sunlight.

Does the extraction process compromise other components of the mushroom?

Ongoing analyses indicate that small amounts of vitamins and amino acids are indeed lost during extraction. However, given that the primary focus of extracts is the polysaccharide content, this loss is relatively insignificant.

Why do some products claim to have high polysaccharide content but are of lower quality?

Regrettably, mushroom extracts are frequently adulterated with starch. Polysaccharide content, verified through tests, makes it challenging to distinguish between starch and high-quality polysaccharides.

Consequently, certain lower-quality and more affordable products may falsely exhibit polysaccharide contents of up to 50%.

Another common method employed in the production of lower-quality mushroom products involves cultivating mushrooms on a mixture of wood and straw or millet. After the fruiting bodies have matured, the entire mushroom culture, including straw, wood, and millet, is pulverised. This process distorts the polysaccharide values, and these products are predominantly composed of wood and straw, lacking the health-promoting effects.

Sooo.me™ products disclose the genuine proportion of mushroom-specific polysaccharides, specifically beta-glucans, without any adulteration.

In what way are the dried mushrooms ground, and why is the right crushing method so important?

The mushrooms and dried extracts undergo the shellbroken method for grinding, resulting in a finely powdered form where each individual cell is effectively broken.

The finer the powder, the higher the quality. This intricate technique ensures enhanced availability of mushroom components to human metabolism.

Coarse powder or mushroom pieces, acting as fibre, provide limited digestibility during the short digestive process.

What does the extraction process look like?

The extraction process occurs in a GMP environment, adhering to state guidelines. Mushrooms undergo repeated heating in a water tank without boiling, a technique demanding experience.

Different mushroom types require varied durations and temperatures to release important ingredients like polysaccharides. This simmering process gradually dissolves chitin and protein bonds, making polysaccharides available.

Grinding alone cannot achieve this, highlighting the crucial role of the extraction process.

Why nutraceuticals?

Why is living a healthy lifestyle not sufficient?

In today's busy world, it's not always easy to prioritise good sleep, nutrition, exercise, and mindfulness every day.

Our nutraceuticals provide a boost, enhancing your energy, mental clarity, and stress reduction. This helps you tackle daily tasks, exercise with motivation, and enjoy better sleep quality, contributing to an overall positive cycle for a healthier life.

Sooo.me™ nutraceuticals supports your journey towards a healthy mindset and lifestyle.

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